Billing
View your plan, manage your payment card, and download invoices.
Your account pays for your monthly plan and usage. In an agency account, the paying account owns the businesses it creates, and invited clients never see or manage billing.
Check your plan
Section titled “Check your plan”Open Billing to check your plan, its current status, its monthly price, and the Included credit that comes with each billing cycle. Open Usage to see current usage and tracking number rates.
NMC offers two plans:
- Standard: For business owners tracking their own company.
- Agency: For agencies managing multiple client businesses. Only an Agency account can invite clients.
A new plan begins with a free 14-day Trial, shown on Billing as Standard · Trial or Agency · Trial along with the date the trial ends. NMC emails you a reminder before that date, and then charges your card the monthly price unless you end the plan first (if you end it, Billing displays the end date). Each account gets at most one trial, and accounts that start on the free beta don’t get a separate trial.
Trials are reserved for businesses new to NMC:
- Before checkout: If a forwarding number on your account was previously verified on another NMC account, your plan starts without a trial. Billing lets you know before checkout.
- During a trial: If your card has been used on another NMC account, or you verify a forwarding number that another NMC account previously verified, the trial stops right away. Tracking pauses, unused Included credit ends, only Billing and Usage stay open, and Billing shows Trial stopped until your first plan payment goes through.
- Starting paid service after a stopped trial: Before the original trial end date, you can choose Start paying to pay for your first month right away and resume tracking immediately. Otherwise, NMC charges your card on the date the trial would have ended unless you end the plan first. If that payment is declined, choose Pay on Billing to complete it in Stripe.
Update a card or view invoices
Section titled “Update a card or view invoices”On Billing, choose Manage billing to update your saved card or view past invoices. If you’re updating a card to fix a failed plan payment, return to NMC afterwards and check Billing to make sure your plan is active again.
Beta accounts
Section titled “Beta accounts”If you joined NMC with a beta invitation, Billing shows Beta · Free until followed by the date your beta ends.
- To keep using NMC after that date, choose Continue with Standard.
- If you haven’t saved a card yet, choose Add card and continue, enter your card on the Stripe page, and return to NMC so your plan is set to continue.
- Adding a card in Manage billing or choosing Add funds on its own does not opt in to continuing your plan after the beta.
Paying for your plan and usage
Section titled “Paying for your plan and usage”NMC keeps your monthly plan payment separate from your usage balance:
- Plan payment: Charged monthly to your card to keep your plan active.
- Balance (Included credit plus Added funds): Covers calls, texts, form submissions, forwarded emails, and tracking numbers.
NMC spends Included credit first and replaces it when your plan renews; any unused Included credit doesn’t roll over. Included credit remains usable for up to 2 days while a renewal payment processes, and ends if a renewal payment fails or a trial stops. Each new cycle’s Included credit pays off any negative balance first.
Choosing Add funds adds money to your Added funds for usage, and does not pay an overdue plan invoice.
See Balance and usage for details on usage deductions, and read Cancellation before canceling your plan.