Contact updated

POST

Sent when a contact’s name, email, phone number, or latest activity timestamp changes.

Parameters

Header Parameters

webhook-id

required

string

Unique event ID (matches payload id) used for deduplication and signature verification.

webhook-timestamp

required

string

Unix timestamp in seconds when NMC signed this delivery attempt.

webhook-signature

required

string

Space-separated v1, signatures over {webhook-id}.{webhook-timestamp}.{raw_body}.

Request Body^required

Media typeapplication/json

object

api_version

required

string

Allowed values: 2026-10-01

business

required

object

currency_code

required

string

Allowed values: USD CAD

id

required

string format: uuid

name

required

string

timezone

required

string

tracking

required

Whether NMC is currently tracking new calls, texts, forms, and forwarded emails for this business. Tracking pauses when the account’s plan isn’t running or its balance drops to $0 or below.

object

since

required

When tracking last switched between active and paused.

string format: date-time

state

required

string

Allowed values: active paused

website_url

required

string

data

required

object

changed_fields

required

Dot-separated paths of public fields on data.object that changed in this event (excluding updated_at). Empty on *.created events; an array, or an object that appears or disappears, is listed as a whole.

Array<string>

object

required

One of:

object

object

ai_review

required

Any of:

object

object

activity_ids

required

Array<string>

city

required

string | null

contact_first_name

required

string | null

contact_last_name

required

string | null

contact_reason

required

string | null

created_at

required

string format: date-time

id

required

string format: uuid

is_reviewable

required

boolean | null

next_step

required

string | null

status

required

string

Allowed values: pending succeeded failed

street_address

required

string | null

suggested_close_reason

required

Any of:

string

string

Allowed values: couldnt_reach_them price_too_high chose_another_company canceled too_busy other too_far_away work_we_dont_do job_too_small wrong_number existing_job job_seeker spam_or_sales_call

null

null

suggested_stage

required

Any of:

string

Stable identifier for one of the business’s stages. Built-in keys are new, qualified, and converted; a business may also have custom stages. A stage’s key stays the same even if its display name changes.

string

/^[a-z][a-z0-9_]*$/

null

null

summary

required

string | null

updated_at

required

string format: date-time

null

null

close

required

Any of:

object

object

closed_at

required

string format: date-time

closed_by

required

object

api_key_id

required

string | null format: uuid

kind

required

string

Allowed values: account client migration automatic api_key

user_id

required

string | null format: uuid

kind

required

string

Allowed values: archived not_a_lead

reason

required

Any of:

string

string

Allowed values: couldnt_reach_them price_too_high chose_another_company canceled too_busy other too_far_away work_we_dont_do job_too_small wrong_number existing_job job_seeker spam_or_sales_call

null

null

null

null

contact_id

required

string format: uuid

created_at

required

string format: date-time

first_activity_id

required

string format: uuid

id

required

string format: uuid

last_activity_at

required

string format: date-time

note

required

string | null

note_updated_at

required

string | null format: date-time

note_updated_by_api_key_id

required

string | null format: uuid

source

required

object

channel

required

string

Allowed values: website google_ads google_business_profile local_services_ads other

gbraid

required

string | null

gclid

required

string | null

google_ad_group_id

required

string | null

google_ad_id

required

string | null

google_asset_group_id

required

string | null

google_campaign_id

required

string | null

google_device

required

Google Ads {device} ValueTrack value from the ad click (for example, m for mobile).

string | null

google_keyword

required

string | null

google_match_type

required

Google Ads {matchtype} ValueTrack value from the ad click (for example, e for exact match).

string | null

google_network

required

Google Ads {network} ValueTrack value from the ad click (for example, g for Google Search).

string | null

google_target_id

required

string | null

name

required

string

page_url

required

string | null

page_view_id

required

string | null format: uuid

referrer_url

required

string | null

utm_campaign

required

string | null

utm_content

required

string | null

utm_medium

required

string | null

utm_source

required

string | null

utm_term

required

string | null

wbraid

required

string | null

stage

required

Stable identifier for one of the business’s stages. Built-in keys are new, qualified, and converted; a business may also have custom stages. A stage’s key stays the same even if its display name changes.

string

/^[a-z][a-z0-9_]*$/

status

required

string

Allowed values: open archived not_a_lead

updated_at

required

string format: date-time

value_cents

required

Job value in cents in the business currency. Changing the business currency later does not convert saved amounts.

integer format: int64

object

object

attribution

required

object

gbraid

required

string | null

gclid

required

string | null

google_ad_group_id

required

string | null

google_ad_id

required

string | null

google_asset_group_id

required

string | null

google_campaign_id

required

string | null

google_device

required

Google Ads {device} ValueTrack value from the ad click (for example, m for mobile).

string | null

google_keyword

required

string | null

google_match_type

required

Google Ads {matchtype} ValueTrack value from the ad click (for example, e for exact match).

string | null

google_network

required

Google Ads {network} ValueTrack value from the ad click (for example, g for Google Search).

string | null

google_target_id

required

string | null

page_url

required

string | null

referrer_url

required

string | null

utm_campaign

required

string | null

utm_content

required

string | null

utm_medium

required

string | null

utm_source

required

string | null

utm_term

required

string | null

wbraid

required

string | null

call

required

Any of:

object

object

answer_type

required

Any of:

string

string

Allowed values: human voicemail_message voicemail_no_message

null

null

forwarding_phone_e164

required

string

from_caller_id

required

string

recording_duration_seconds

required

integer | null format: int32

recording_status

required

Any of:

string

string

Allowed values: processing pending_storage stored none storage_failed

null

null

transcript

required

Array<object>

object

offset

required

string

speaker

required

string

Allowed values: caller business

text

required

string

transcription_status

required

Any of:

string

string

Allowed values: pending succeeded failed

null

null

null

null

call_status

required

Any of:

string

Outcome of the call, matching the NMC dashboard. A call’s status can update after hangup (for example, changing from answered to a voicemail status once transcription finishes). answered: answered and recorded. answered_unrecorded: answered with call recording turned off (so voicemail can’t be distinguished from a person). didnt_connect: busy, unanswered, or failed to forward. Counts as Missed in NMC reports. voicemail_no_message: reached voicemail without leaving a message. Counts as Missed in NMC reports. voicemail_message: reached voicemail and left a message. Counts as Missed in NMC reports. unknown: call ended without a final carrier status. pending: call is still ringing or in progress.

string

Allowed values: answered answered_unrecorded didnt_connect voicemail_no_message voicemail_message unknown pending

null

null

contact_id

required

string format: uuid

duration_seconds

required

integer | null format: int32

form_submission

required

Any of:

object

object

fields

required

Array<object>

object

autocomplete

string

label

string

name

required

string

type

string

value

required

string

submission_id

required

string format: uuid

submitted_email

required

string | null

submitted_phone_e164

required

string | null

null

null

forwarded_email

required

Any of:

object

An email forwarded by the business to its NMC forwarding address. The body contains the extracted plain-text email content, including any note added when forwarding.

object

body

required

string

subject

required

string | null

null

null

has_recording

required

boolean

id

required

string format: uuid

is_first_activity

required

boolean

kind

required

string

Allowed values: call text form_submission forwarded_email

lead_id

required

string format: uuid

occurred_at

required

string format: date-time

preview

required

string | null

text

required

Any of:

object

object

attachment_count

required

integer format: int32

body

required

string

from_caller_id

required

string

null

null

tracking_number_id

required

string | null format: uuid

tracking_phone_e164

required

string | null

tracking_source_name

required

string | null

updated_at

required

string format: date-time

object

object

created_at

required

string format: date-time

email

required

string | null

first_name

required

string | null

id

required

string format: uuid

is_anonymous

required

boolean

last_activity_at

required

string format: date-time

last_name

required

string | null

phone_e164

required

Phone number in E.164 format. Presence on a contact does not prove verified ownership.

string | null

updated_at

required

string format: date-time

object

object

currency_code

required

string

Allowed values: USD CAD

id

required

string format: uuid

name

required

string

timezone

required

string

tracking

required

Whether NMC is currently tracking new calls, texts, forms, and forwarded emails for this business. Tracking pauses when the account’s plan isn’t running or its balance drops to $0 or below.

object

since

required

When tracking last switched between active and paused.

string format: date-time

state

required

string

Allowed values: active paused

website_url

required

string

id

required

string format: uuid

is_test

required

boolean

occurred_at

required

string format: date-time

related

required

object

contact

object

created_at

required

string format: date-time

email

required

string | null

first_name

required

string | null

id

required

string format: uuid

is_anonymous

required

boolean

last_activity_at

required

string format: date-time

last_name

required

string | null

phone_e164

required

Phone number in E.164 format. Presence on a contact does not prove verified ownership.

string | null

updated_at

required

string format: date-time

lead

object

ai_review

required

Any of:

object

object

activity_ids

required

Array<string>

city

required

string | null

contact_first_name

required

string | null

contact_last_name

required

string | null

contact_reason

required

string | null

created_at

required

string format: date-time

id

required

string format: uuid

is_reviewable

required

boolean | null

next_step

required

string | null

status

required

string

Allowed values: pending succeeded failed

street_address

required

string | null

suggested_close_reason

required

Any of:

string

string

Allowed values: couldnt_reach_them price_too_high chose_another_company canceled too_busy other too_far_away work_we_dont_do job_too_small wrong_number existing_job job_seeker spam_or_sales_call

null

null

suggested_stage

required

Any of:

string

Stable identifier for one of the business’s stages. Built-in keys are new, qualified, and converted; a business may also have custom stages. A stage’s key stays the same even if its display name changes.

string

/^[a-z][a-z0-9_]*$/

null

null

summary

required

string | null

updated_at

required

string format: date-time

null

null

close

required

Any of:

object

object

closed_at

required

string format: date-time

closed_by

required

object

api_key_id

required

string | null format: uuid

kind

required

string

Allowed values: account client migration automatic api_key

user_id

required

string | null format: uuid

kind

required

string

Allowed values: archived not_a_lead

reason

required

Any of:

string

string

Allowed values: couldnt_reach_them price_too_high chose_another_company canceled too_busy other too_far_away work_we_dont_do job_too_small wrong_number existing_job job_seeker spam_or_sales_call

null

null

null

null

contact_id

required

string format: uuid

created_at

required

string format: date-time

first_activity_id

required

string format: uuid

id

required

string format: uuid

last_activity_at

required

string format: date-time

note

required

string | null

note_updated_at

required

string | null format: date-time

note_updated_by_api_key_id

required

string | null format: uuid

source

required

object

channel

required

string

Allowed values: website google_ads google_business_profile local_services_ads other

gbraid

required

string | null

gclid

required

string | null

google_ad_group_id

required

string | null

google_ad_id

required

string | null

google_asset_group_id

required

string | null

google_campaign_id

required

string | null

google_device

required

Google Ads {device} ValueTrack value from the ad click (for example, m for mobile).

string | null

google_keyword

required

string | null

google_match_type

required

Google Ads {matchtype} ValueTrack value from the ad click (for example, e for exact match).

string | null

google_network

required

Google Ads {network} ValueTrack value from the ad click (for example, g for Google Search).

string | null

google_target_id

required

string | null

name

required

string

page_url

required

string | null

page_view_id

required

string | null format: uuid

referrer_url

required

string | null

utm_campaign

required

string | null

utm_content

required

string | null

utm_medium

required

string | null

utm_source

required

string | null

utm_term

required

string | null

wbraid

required

string | null

stage

required

Stable identifier for one of the business’s stages. Built-in keys are new, qualified, and converted; a business may also have custom stages. A stage’s key stays the same even if its display name changes.

string

/^[a-z][a-z0-9_]*$/

status

required

string

Allowed values: open archived not_a_lead

updated_at

required

string format: date-time

value_cents

required

Job value in cents in the business currency. Changing the business currency later does not convert saved amounts.

integer format: int64

type

required

string

Allowed values: lead.created lead.updated activity.created activity.updated contact.created contact.updated business.updated

Responses

410

Stop sending events to this webhook endpoint.

2XX

Webhook delivery received.